Frequently Asked Questions

General questions

What is ShareMouse?

How does it work?

Why may ShareMouse be better than a hardware KVM?

What are the system requirements?

Can I mix Windows PCs and Macs?

Can I use ShareMouse with one single monitor?

Is ShareMouse compatible with iPads or Android Tablets?

Is ShareMouse compatible with application XYZ?

How does ShareMouse compare to VNC?

Networking Related Questions

Why does ShareMouse need a network connection?

Is ShareMouse secure?

Does ShareMouse work over VPN?

Why does ShareMouse trigger a Firewall warning?

ShareMouse slow down my network?

Does ShareMouse work over the internet?

Sales FAQ

Can I trust your company?

How can I order?

What will happen after I placed my order?

Licensing FAQ

Is ShareMouse free?

How is ShareMouse licensed?

Does my license expire?

Are updates free?


What payment options are available?

What currencies do you accept?

How will I receive my invoice?


When will I receive my product?

What exactly will I receive if the product is delivered by e-mail?

Data protection and data security

How secure is the order process?

I interrupted my online order - has my data been saved?

Will my personal data be passed on to third parties?

Technical Questions

ShareMouse doesn't work at all. How to fix it?

My "Security" Software has flagged ShareMouse as a virus/keylogger/trojan?

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