If you have trouble installing, running or using ShareMouse:
- Make sure to use the latest software version.
- Get step-by-step instructions in the manual.
- Check out the trouble shooting tips. It solves "99%" of common issues.
Before contacting us
- Try the free demo version which answers any compatibility question and allows you to try every feature without risk. Please understand, that the very inexpensive license price does not enable us to analyze/troubleshoot user's
network & computer configurations. We also do not have any possible combination of components to answer specific compatibility questions. That is, why we offer a demo version, allowing you to figure out.
- Please include your license key and the program version number of your current ShareMouse installation in your inquiry. You can find this information at " ". Please note, that support is reserved for paying customers with a valid maintenance.
- Please do not send file attachments.